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FAQ

How do I open an account?

Why is my bill so high?

Your bill is based on how much water passes through your meter, so whether it is used or wasted, you pay for every drop. That is why it is important to use water wisely.

What is Sewer?

Sewer or wastewater is the used water that goes down the drains inside our houses and businesses.

Is City drinking water safe?

Yes. Caddo Mills drinking water meets or exceeds all federal (EPA) drinking water requirements. Read our Drinking Water Quality Report.

What causes occasional taste and odor changes in my water?

All water has its own unique taste and odor characteristics. Caddo Mills, like many other water suppliers, occasionally experiences taste and odor changes. Algae, temperature changes, excessive rain or lack thereof are all constituents that can alter the taste and smell of the water. These changes do not affect the safety of the water.

Why was my bill estimated?

Sometimes we have to estimate a meter reading. This happens when a meter is covered by a car, brush or limbs, ice, etc. When this happens, your water usage is estimated based on your past water use. Any overestimate or underestimate will be automatically corrected on your next bill. You can help us serve you better by keeping your meter uncovered and easy to reach.